We've compiled a list of some Frequently Asked Questions below.

If you can't find the answer you are looking for, just ask.

Access,Registration/Sign In, & My Profile

Has our Web site address changed with this new site?

Do I have to register and sign on to use the site?

Can anyone sign up to use the site?

If I have more than one property in the Pines, which one should I use when I register?

I'm a property owner-or have been added as a Contact by a property owner-and and the site won't let me register or create a username & password. What should I do?

I forgot my username &/or password. What should I do?

How do I add other people who live with me so they can register and create their own account?

What should I do if I don't want information you're requesting made available on the Internet?

What's the difference between not checking the Display in Directory box and simply not providing it to begin with?

Do you have a Privacy Policy that describes what you will and won't do with my information?

Can everyone in our house use the same username & password?

I'm an owner adding Contacts for my household and I see that I can assign them "Roles". Does it matter which roles I assign?

I see I can assign the role of "Child" to a Contact. Should I really add my children as Contacts?

Can I change my username or password to a different one?

What are the advantages of registering to use this site?

Access,Registration/Sign In, & My Profile
 
Has our Web site address changed with this new site?
Yes, our new address is www.PinesOnTheSevern.ORG. But if you use our old address, www.PinesOnTheSevern.COM, you'll still get here. If you forget and use our old address, you will automatically be forwarded to this site.

Do I have to register and sign on to use the site?
Yes & no. There's lots of useful information still available if you don't sign in, but most of the tools and information useful to Pines residents, like the new Directory, are only accessible if you register and sign in.

Can anyone sign up to use the site?
No, only property owners & any residents a property owner adds after they log in. Once they sign in, property owners can add more people at an address (called "Contacts") who can then register their own username to access the site.

If I have more than one property in the Pines, which one should I use when I register?
You will need to complete a separate registration for each property you own, using the street address for each when you register. After registering one, sign out and register another.

If renters reside at a property, add them as Contacts but keep yourself as a Contact for each property you own so you can sign in and manage its directory listing in the future.

If you'd like to know more about how to use this site when you have multiple properties and, necessarily, multiple usernames to access this site, please let us know and we'll contact you.

I'm a property owner-or have been added as a Contact by a property owner-and and the site won't let me register or create a username & password. What should I do?
On the Sign In page, click the Support link. Someone will get get back to you within 24 hours, but ususally quicker.

I forgot my username &/or password. What should I do?
On the sign in page, click Forgotten Sign In and Password.

How do I add other people who live with me so they can register and create their own account?
If you're an Owner, after signing in, click My Profile at the top of any page. Click the appropriate button, as shown in the diagram below, to add new contacts (you won't have all these buttons if you're not an owner).:

What should I do if I don't want information you're requesting made available on the Internet?
The only people who can see the information you provide will be other residents who've registered to use the site, but you can keep even them from seeing this, too, if you prefer. Don't check the Display in Directory box next to anything you don't want to appear in the Directory for other residents to use. You can change your mind at any time and reset your display preferences by clicking My Profile at the top of any page.

What's the difference between not checking the Display in Directory box and simply not providing it to begin with?
Providing information on the site, like your Email address & phone number, allows association officers and committee members to contact you about important things you need to know as a member of PCIA. Opting not to display the information you provide makes it so they're the only ones who see this information in the Directory.

Do you have a Privacy Policy that describes what you will and won't do with my information?
Yes. The site's Privacy Policy, Terms of Use and Rules & Regulations are all available by clicking the links for these at the bottom of any Web page here.  Please check them out.

Can everyone in our house use the same username & password?
Technically, yes, but you shouldn't, really. The site will be much more helpful to you and others if each person who wants to access the site has their own account. Trust us on this one. It's too complicated to explain here, but you'll quickly see what we mean once you start using the site to do stuff.

I'm an owner adding Contacts for my household and I see that I can assign them "Roles". Does it matter which roles I assign?
Yes. Assigning someone the role of Owner allows them to sign in as an Owner and add other Contacts. Owners are the only one's who can do this. Unless the new Contact you're adding is a Renter, assign them the role of Resident if you don't want them adding other Contacts for your house.

I see I can assign the role of "Child" to a Contact. Should I really add my children as Contacts?
You can add them if you wish, so they appear in the Directory as residing in your household.

Can I change my username or password to a different one?
Yes, you can sign in and change this by clicking My Profile at the top any page and pressing the Edit Sign In Information button beneath your Contact information.

What are the advantages of registering to use this site?
Registering allows you to:

• Contribute to and use the continuously-updated Pines Directory.
• Submit and view Pines Classified Ads.
• Subscribe to receive specific Pines Emails.
• Submit and view online photos of Pines Events.
• Submit and view events posted on the Pines calendar.
• Reserve Pines facilities. Get the latest Pines News & Announcements online or delivered to your Email address.
• Volunteer or sign up for things.
• Contact Board or Committee members.
• Get electronic copies of PCIA Inc. documents.
• Get a snapshot of recent news, photos & classifieds posted to the site as well as reminders of upcoming events on "My Dashboard"
• Search all of the above.